Re-opened conversations setting allows you to assign re-opened conversations to the same agents that previously worked on it. Conversation should be opened explicitly opens Live Chat with subscribed contact only when they perform an Action attached to a Button or Quick Reply (also can be started by an Admin when needed).Ĭlose all opened conversations allows you to mark all opened conversations as Done. Any message starts a conversation option opens a new chat in the Live Chat section with any message from a contact (except Keywords).Live Chat allows you to set 2 options for Live Chat: You can choose Daily, Weekly, or Monthly updates. Please note that this option is available only for accounts with an SMS channel connected.Ĭontact Reports option allows you to choose the frequency of updates on how your contact base is doing. Add your phone number to receive notifications via SMS. Just add your email to receive notifications. Live Chat notifications to help you support your audience and track leads in channels connected below e.g. If you don't see the notifications, check your system settings if notifications are on. Enable instant popup notifications on your desktop about new messages and assigned conversations. Please note that the SMS option is available only for accounts with an SMS channel connected. When you assign a special action to a Button or Quick Reply, Man圜hat will notify you via Messenger, email, or SMS in case your contact performs that action. 'Notify Admins' Action (Pro feature) enables three communication channels for admin notifications. The Contacts Visibility option can hide all deleted and unsubscribed contacts in Contacts and Live Chat tabs. Use As Template. This feature allows you to create a template of the bot and then share it via the URL link. We recommend not to disable Card URL Shortener because doing it will prevent Man圜hat from providing the Click-Through Rate (CTR) data.Īccount Time Zonecan be set up to display and export various data according to the time you select there.Ĭlone to Another Page transfers all content of this bot to another page. Changing or disabling it requires a Pro subscription. This section covers the essential features any Man圜hat account has, regardless of whether it's connected to Facebook, SMS, or Email.Ĭard URL Shortener (Pro feature) shortens URLs and records your messages CTR through. Jump to Settings to proceed.Īll the settings were divided into sub-sections. This is an overview of the main Bot Settings that will help you set up the Man圜hat bot and customize it.
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